中国旅游紧急情况处理手册 | Emergency Handbook for China Travel

紧急电话 / Emergency Numbers

报警110、火警119、急救120、交通事故122。这四个号码全国通用、免费拨打、有中文接线但极少有英语服务。建议提前存好大使馆领事保护热线：12308（境外拨+86-10-12308）。

Police 110, Fire 119, Ambulance 120, Traffic Accident 122. These four numbers are nationwide, toll-free, answered in Chinese with rare English support. Save your embassy's consular protection hotline in advance: 12308 (from abroad +86-10-12308).

就医指南 / Medical Emergencies

三甲医院国际部是外国人就医首选（北京协和、上海华山、广州中山），有部分英语服务，挂号费约300-500元。国际医院（和睦家、百汇）英语全覆盖但费用高（普通门诊800-1500元）。普通公立医院费用最低（挂号10-50元）但语言障碍大。急诊不需要预约，24小时接诊。

Tier-3A hospital international departments are the best option for foreigners (Beijing Peking Union, Shanghai Huashan, Guangzhou Sun Yat-sen) with partial English service, registration fee 300-500 yuan. International hospitals (United Family, Parkway) have full English but higher costs (800-1500 yuan for regular visits). Public hospitals are cheapest (10-50 yuan registration) but language barriers are significant. ER accepts walk-ins 24/7.

证件丢失 / Lost Documents

护照丢失：先去最近派出所报案取报案证明，再去大使馆/领事馆申请旅行证（通常2-3个工作日，费用约25美元）。报案证明需携带护照复印件（建议手机里存一份照片）。银行卡丢失：立即电话挂失，Visa全球客服+1-303-967-1096，Mastercard +1-636-722-7111。

Lost passport: First file a police report at the nearest station, then apply for a travel document at your embassy/consulate (usually 2-3 business days, about $25). Bring a passport copy (keep a photo on your phone). Lost bank cards: call to freeze immediately — Visa global +1-303-967-1096, Mastercard +1-636-722-7111.

常见骗局与防范 / Common Scams

茶艺骗局：陌生人搭讪邀请喝茶，结账时天价账单。出租车绕路：上车前确认打表，或用滴滴叫车。假景点门票：只在官方售票处或官方小程序购票。黑导游：只预订有资质的正规旅行社。